Use one portal to help manage your cisco inventory, view lifecycle details, check contract status, assess alert information, and run reports. Cisco firepower 4100 series and 9300 appliances can support the cisco adaptive security appliance asa. Smart net total care offers awardwinning technical support from the tac. The first part of the description 8x5 and 24x7 refers to the number of hours each day 8 being working hours and how many days a week that cisco will provide hardware replacement cover. Cisco software support service swss offers comprehensive coverage for the software application products and suites, that keep your systems and your business running smoothly. Cisco is committed to providing professional, customerfocused support services in person at your location. The technology delivered smartnet total care sntc v cisco partner support service pss comparison technology. Cisco smartnet is available in a range service level agreements sla from 8x5xnbd through to 24x7x2. Cisco smartnet service is an awardwinning technical support service that gives it staff direct, anytime access to cisco engineers and cisco. Cisco smartnet service is an awardwinning technical support service that can give your it staff direct, anytime access to cisco experts and online selfhelp resources required to. Cisco smartnet service is an awardwinning technical support service that gives it staff direct, anytime access to cisco engineers and resources to help ensure the fast, expert response and accountability you require to resolve critical network issues. For most products, cisco warranties are limited in duration as detailed speci. Cisco smartnet service is an awardwinning technical support service that gives your.
Together, we provide the support that keeps your network humming. Are cisco software updates included with the cisco smartnet. Cisco smartnet service device level coverage suitable for any size of business, with any number of cisco devices, where the network is critical to mission critical. Simply put, any cisco product purchase should include the associated smartnet contract. Cisco smartnet provides you direct, aroundtheclock access to west and cisco experts as well as an extensive library of resources on cisco. Take two easy steps to make sure you have access to all your cisco technical support benefits, such as the smart net total care portal, online resources and software downloads, and the cisco technical assistance center tac. This is a webbased user interface to access smart net total care various reports. Trust portal access to security, data privacy, and compliance documents. Oct 17, 2012 cisco smartnet service is an awardwinning technical support service that can give your it staff direct, anytime access to cisco experts and online selfhelp resources required to resolve issues with most cisco products. Order cisco smartnet consntasa5506k sntc8x5xnbd asa 5506x with firepower services, 8ge, solve problems faster, improve operational efficiency. Cisco smartnet service goes far beyond a simple warranty replacement policy see table 2. Cisco smartnet support and smartnet onsite services provide more robust levels of support than what is available under a cisco warranty.
Cisco smartnet service is an awardwinning technical support service that can give your it staff direct, anytime access to field engineers and cisco. Cisco ie 2000 and ie 4010 ethernet switches for metasys. Meraki now 24 x 7 x 2 advance replacement on a twohour response basis twentyfour 24 hours per day, seven 7 days per week, including cisco observed holidays. Hi, pss normally gives the existing capabilities of the cisco commerce tools to eliminate the need for specialized training or process requirements. Cisco smartnet powered by west is essential to keeping your business functions available, secure, and operating at peak performance. It can be purchased directly from cisco or from a partner.
Cisco smartnet support and smartnet onsite support offer much more than remedies for when something goes wrong. Cisco smartnet service is essential to keeping your business functions available, secure, and operating at peak performance. How does cisco smartnet service help support the life of my network. Similar to cisco smartnet, hybrid support can offer exceptional technical support, hardware replacement, and realtime solutions. Cisco email security appliances data sheet cisco ironport. Ithsc cisco smartnet maintenance and ios upgrade types. Cisco smartnet onsite support is the appropriate choice when. Manage risks to business continuity cisco smart net total care helps reduce downtime with fast, expert technical support and flexible hardware coverage provided by the cisco technical assistance center tac. Cisco smartnet is available in a number of different cover levels, however the most popular is the 8x5xnbd support level. This saves time and provides a more current view compared with manual efforts. Tac offers customer support for smartnet using a global followthesun support model. Swss is a single offer, that provides endtoend support for your cisco software products.
Cisco digital support our personalized web and mobile support provides you with the ability to see modelspecific content, download software, access automated tools, join forums, and manage your support cases. Smartnet onsite service includes installation of advance replacement parts. Warranty only offers delayed hardware replacement during the warranty duration. Service supports rapid problem resolution and improved operational efficiency through a combination of expert troubleshooting assistance.
Hybrid support uses a combination of products like smartnet, thirdparty maintenance and a spares program to develop a support system built around your organizations network infrastructure. Cisco smartnet software support service technical support. Cisco smartnet extended service agreement consntwsc312pd. If you update your account with your webexspark email address, you can link your accounts in the future which enables you to access secure cisco, webex, and spark resources using your webexspark login.
At first smartnet can appear very complex to understand, but with the right know how and a bit of guidance youll soon be in a position to decide if it is the right support solution for you and also be able to make an informed decision about selecting the right level of support. For partners supporting the cisco 1721 and 1720 with their own service and support infrastructure, system integrator support 98 sis98 is available. Cisco smartnet service connects you directly to the cisco technical assistance center tac, staffed by cisco professionals certified in a broad range of cisco technologies. Jun 23, 2015 by using a higher failure rate and lower smartnet cost the model is stacked in favor of cisco smartnet, however, take a look at the results. Only a small portion of the service requests cisco tac deal with failures and defects. Smartnet without rma software and installationfocused tac support only, no rma or other tac support onsite support. Cisco smartnet service helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics.
Get operating system software updates from the cisco support website. By covering networking devices with a cisco smartnet contract, you can. In case of buying cisco product, the proper support contract is called smartnet contract. Im an it manager with a general question for those with experience with smartnet support. Wsc365048psl datasheet overview cisco router, cisco. Pss normally gives the existing capabilities of the cisco commerce tools to eliminate the need for specialized training or process requirements.
Partners purchasing through distribution may offer packaged cisco smartnet software. Shared support smartnet provides technical support, hardware coverage and more from cisco to the customer. The quoting, ordering, and renewals process for cisco pss is the same as it is for ordering any other service offer through cisco service contract center, or cisco commerce workspace. Smartnet 8x5xnbd for 10 quantity ecopack 3700p access point dualband 802. Cisco smartnet service for the cisco aironet 3700p access point with external antennas consntcap3702x. Meraki now advance hardware replacement cisco meraki. This bid needs to be detailed and priced on a perline basis. This service combines cisco s industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the smartnet portal.
See how were innovating your tech support experience with ai and big data. Smartnet is their direct support offering in case of software configuration support or hardware failure. The cisco tac employs a sophisticated system that automatically routes your service request to the appropriate team and escalates your case to the next level of support if. Automation to reduce cost and risk of manual processes. Manage risks to business continuity cisco smart net total care helps reduce downtime with fast, expert technical support and flexible hardware coverage provided. The price depends on the device and level of support you are buying. Replacement hardware on the next business day nbd after fault diagnosis. Duration standard hardwaresoftware 90days only hardware replacement if the part is broken no tac support from cisco no access to knowledge transfer resources no software updated or upgrades no commitment of sca. If you order cisco support, you are probably familiar with part number prefixes like snt and sntp. Cisco smartnet service is an awardwinning technical support service that gives your it staff direct, anytime access to technical assistance center tac.
Replacement hardware is shipped within five 5 business days of receiving the defective unit. In addition to cisco tac phone support, cisco smartnet service includes access to a range of online selfhelp resources. Access ciscos knowledge library, software download area and support tools, designed to help users resolve network issues quickly without opening a case. All items within the bid form must be bid on to be considered. Cisco shall provide the smartnet services described below as selected and detailed on the purchase order for which cisco has been paid the appropriate fee. Technical services guide to help customers get started, enable smart capabilities, access digital resources, and find support assistance for cisco smart net total care. Cisco smart net total care smartnet and our other foundational services can help you meet these objectives. Cisco meraki switches are built from the groundup to be easily. Business success requires maintaining high service levels for your network while reducing costs and expanding your network as your business grows.
Does not cover voice over ip voip or quality of service qos configurations choose smartnet for these. I noticed my notes were outdated as to what these prefixes mean when i started seeing part numbers like c4p replacing the prefixes continue reading. May 06, 2019 cisco smart net total care smartnet and our other foundational services can help you meet these objectives. All models include 1g sfp uplinks, integrated mounting brackets, and a kensington security slot, making them ideal for rapid and secure deployment to branch locations.
Cisco smart net total care service customer experience. Cisco smartnet data sheet for additional information, as well as return for. During a recent company wide network outage, the network group was hesitant to open a case with cisco until they had more information on the problem. Overview of cisco smartnet reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with smartnet service. Learn how cisco smart net total care service provides technical services and smart. Cisco smartnet service goes far beyond a simple warranty replacement policy see table 1.
Typically priced at 40% less than full blown smartnet. Even when favoring ciscos smartnet in this analysis we can still show that most cisco ip phone users should save over 50% on their cisco ip phone repairs by going to as needed repair. Update and upgrade operating system software for your devices from the cisco support website. Cisco meraki ms1208 compact switches provide layer 2 access switching in a fanless, compact form factor. It delivers cisco stackwise160 technology, which can stack 9 switches and support up to 160 gpbs stack bandwidth. Smartnet services at the end of this document have the meaning ascribed in the glossary of terms at the above url. Cisco smartnet service provides troubleshooting support, advanced hard ware replacement options, and extensive selfhelp and knowledge transfer to empower your network operations and support staff. The quoting, ordering, and renewals process for cisco pss is the same as. The cisco smartnet service helps you resolve network problems quickly with direct, anytime access to cisco experts, selfhelp support tools, and rapid hardware. Replacement hardware delivered by the next business day subject to fault identification by cisco software tools designed to simplify hardware configuration and use.
Technical service and incident management get the support you need when and how you need it. Rhode island is seeking competitive quotes for cisco smartnet renewal. Data sheet smartnet technical service to manage risks, quickly resolve problems, and operate more efficiently your it infrastructure is the lifeline that connects your business to customers and suppliers. Catalyst 2960sf48fpsl, catalyst 2960sf48lpsl, catalyst 2960sf24psl, catalyst 2960sf48tsl, catalyst 2960sf24tsl, catalyst. Quick specs figure 1 shows the appearance of wsc365048psl. Software download including collection software and technical support ts smart. We have a smartnet total care contract through a partner. Macbased vlan assignment enables different users to authenticate on different vlans. Products cisco smart net total care service data sheet cisco. View and download cisco catalyst 2960sf series datasheet online. Products cisco smart net total care service data sheet. Smartnet 8x5xnbd for 3700p access point dualband 802. Cisco smartnet is an awardwinning technical support service that is sold by partners and delivered by cisco.
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